Privacy Policy

1. Introduction

juan356.ph ("we," "us," "our," or "the Platform") is committed to protecting the privacy and personal data of all individuals who interact with our platform. This Privacy Policy describes how juan356.ph collects, uses, stores, shares, and protects personal information in connection with the operation of our online gaming platform, accessible at juan356ph.org.

This Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations (IRR), as enforced by the National Privacy Commission (NPC) of the Philippines. It also reflects our obligations under PAGCOR licensing requirements and the Philippine Anti-Money Laundering Act (AMLA).

We encourage you to read this Policy carefully. If you have any questions or concerns about how your personal data is handled, please contact our Data Protection Officer (DPO) using the details provided in Section 14.

2. Personal Data We Collect

juan356.ph collects the following categories of personal data, depending on how you interact with the platform:

2.1 Identity & Contact Information

• Full legal name, date of birth, nationality
• Government-issued ID number (e.g., PhilSys ID, passport, driver's license)
• Email address, mobile number, residential address

2.2 Account & Financial Information

• Username, encrypted password, account preferences
• GCash number, Maya account, bank account details (for payment processing)
• Deposit history, withdrawal records, transaction logs
• Bonus usage, wagering history, game session records

2.3 Technical & Usage Data

• IP address, device type, browser type and version, operating system
• Pages visited, time spent on platform, clickstream data
• Login timestamps, session duration, geographic location (country/region level)

2.4 KYC & Compliance Data

• Copies of government-issued identification documents
• Proof of address documents (utility bills, bank statements)
• Source of funds declarations where required by AMLA regulations

3. How We Collect Your Data

We collect personal data through the following means:

• Direct submission: Information you provide when registering an account, completing KYC verification, contacting support, or filling out forms on the platform.
• Automated collection: Technical data collected automatically when you access the platform, including cookies, log files, and analytics tools.
• Third-party sources: Identity verification data from KYC service providers; payment data from GCash, Maya, and banking partners; fraud detection signals from security service providers.
• Regulatory sources: Information received from PAGCOR, AMLC, or other Philippine government agencies in connection with our licensing and compliance obligations.

4. How We Use Your Personal Data

juan356.ph uses your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your player account.
• Identity verification: Conducting KYC checks to verify your age (21+), identity, and eligibility to use the platform.
• Payment processing: Processing deposits and withdrawals via GCash, Maya, bank transfer, and debit card.
• Regulatory compliance: Meeting our obligations under PAGCOR licensing, AMLA, and the Data Privacy Act, including transaction monitoring and suspicious activity reporting.
• Platform operation: Delivering games, processing bets, calculating winnings, and maintaining platform functionality.
• Customer support: Responding to your inquiries, resolving disputes, and providing assistance via live chat and email.
• Responsible gaming: Administering self-exclusion requests, deposit limits, and other player protection tools.
• Fraud prevention & security: Detecting and preventing unauthorized access, cheating, money laundering, and other prohibited activities.
• Marketing communications: Sending promotional offers and platform updates, where you have provided consent. You may opt out at any time.
• Platform improvement: Analyzing usage patterns to improve the user experience, game selection, and platform performance.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, juan356.ph processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfill our obligations under the Terms & Conditions you agreed to upon registration (e.g., account management, payment processing, game delivery).
• Legal obligation: Processing required to comply with Philippine law, including PAGCOR regulations, AMLA reporting requirements, and NPC data governance obligations.
• Legitimate interests: Processing necessary for fraud prevention, platform security, and responsible gaming enforcement, where these interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit, informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

juan356.ph does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

6.1 Service Providers

Third-party vendors who assist in operating the platform, including KYC verification providers, payment processors (GCash, Maya, banking partners), game software providers, cloud hosting services, and customer support tools. All service providers are contractually bound to process your data only as instructed by juan356.ph and in compliance with the DPA.

6.2 Regulatory & Law Enforcement Authorities

PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies, where disclosure is required by law, court order, or regulatory directive.

6.3 Fraud Prevention & Security

Fraud detection networks and security service providers, where sharing is necessary to prevent financial crime, protect the platform, and safeguard other players.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of juan356.ph's business, your personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

7. Data Retention

juan356.ph retains your personal data for as long as necessary to fulfill the purposes outlined in this Policy, subject to the following retention periods:

• Active account data: Retained for the duration of your account's active status plus five (5) years following account closure, in compliance with PAGCOR and AMLA record-keeping requirements.
• KYC & identity documents: Retained for a minimum of five (5) years from the date of the last transaction or account closure, as required by the Anti-Money Laundering Act.
• Transaction records: Retained for five (5) years from the date of each transaction, in accordance with AMLA and PAGCOR regulations.
• Customer support records: Retained for three (3) years from the date of the last interaction, for dispute resolution and quality assurance purposes.
• Marketing consent records: Retained for the duration of your consent plus two (2) years, to demonstrate compliance with consent requirements.
• Technical & log data: Retained for up to twelve (12) months, unless required for longer periods for security investigations or legal proceedings.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized in accordance with NPC-approved disposal procedures.

8. Cookies & Tracking Technologies

juan356.ph uses cookies and similar tracking technologies to operate and improve the platform. The following types of cookies may be used:

• Strictly necessary cookies: Essential for the platform to function, including session management, login authentication, and security features. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, display options, and game history to personalize your experience.
• Analytics cookies: Collect anonymized data about how users interact with the platform, helping us identify areas for improvement. Used only with your consent.
• Marketing cookies: Used to deliver relevant promotional content based on your activity on the platform. Used only with your explicit consent.

You may manage your cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies may affect the functionality of the platform. Withdrawing consent for optional cookies will not affect your ability to use core platform features.

9. Your Data Subject Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by juan356.ph:

• Right to be informed: The right to know what personal data we collect, how it is used, and with whom it is shared — as described in this Policy.
• Right of access: The right to request a copy of the personal data we hold about you, along with information about how it is processed.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format, where technically feasible.
• Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14. We will respond to all verified requests within fifteen (15) business days, as required by the DPA IRR.

10. Data Security

juan356.ph implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• SSL/TLS encryption: All data transmitted between your device and the juan356.ph platform is encrypted using industry-standard Transport Layer Security (TLS) protocols.
• Password hashing: Account passwords are stored using strong one-way cryptographic hashing algorithms. We never store passwords in plain text.
• Access controls: Personal data is accessible only to authorized personnel on a strict need-to-know basis. All staff with access to personal data are bound by confidentiality obligations.
• Secure infrastructure: Platform servers are hosted in secure, access-controlled data centers with physical security measures, redundant systems, and regular security audits.
• Intrusion detection: Automated monitoring systems are in place to detect and respond to unauthorized access attempts, suspicious activity, and potential security incidents.
• Regular security assessments: juan356.ph conducts periodic vulnerability assessments and penetration testing to identify and remediate security weaknesses.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. You are encouraged to use a strong, unique password for your juan356.ph account and to enable any available two-factor authentication features.

11. Children's Privacy

juan356.ph is strictly an adult platform. In compliance with Philippine gambling regulations enforced by PAGCOR, access to and use of the platform is prohibited for any person under the age of 21 years. We do not knowingly collect personal data from individuals under 21.

If we become aware that personal data has been collected from a person under the age of 21, we will immediately suspend the associated account, delete the data, and report the incident to PAGCOR as required. If you believe a minor has registered on the platform, please contact us immediately at the details provided in Section 14.

12. International Data Transfers

Some of juan356.ph's service providers — including game software providers and cloud infrastructure partners — may be located outside the Philippines. Where personal data is transferred to recipients in other countries, juan356.ph ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required by the Philippine Data Privacy Act of 2012.

Such safeguards may include contractual data processing agreements incorporating NPC-approved standard contractual clauses, or transfers to jurisdictions recognized by the NPC as providing an adequate level of data protection. By using the juan356.ph platform, you acknowledge and consent to such international transfers where necessary for the operation of the platform.

13. Updates to This Privacy Policy

juan356.ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. The "Effective Date" at the top of this page will be updated whenever a material change is made.

Where changes are significant, we will notify registered users via email or a prominent notice on the platform prior to the changes taking effect. Your continued use of the juan356.ph platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically.

14. Contact Us & Data Protection Officer

juan356.ph has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests regarding your personal data, please contact our DPO:

• Data Protection Officer: juan356.ph DPO Office
• Email: [email protected]
• Support: [email protected]
• Live Chat: Available 24/7 via the platform chat widget

If you are not satisfied with our response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines through its official channels.